The Lapa Hotel

The Challenge

The owner of The Lapa Hotel in Hua Hin sought an experienced hospitality consultant to provide strategic guidance on two critical areas: building the right team and reaching the right guests. As a boutique property in a competitive resort destination, the hotel needed a staffing model that balanced service quality with cost efficiency, alongside a marketing approach that would attract the right guest profile.

What I Did

• Advised the owner on manpower planning, staffing structure, and recruitment priorities
• Developed marketing strategy recommendations tailored to Hua Hin's competitive resort market
• Provided ongoing consultation on operational efficiency and guest experience

Results